Found Rizz! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below.

 

1. Shipping Options and Costs

• Types of Shipping: We provide standard shipping services worldwide, with no option for express shipping.

• Rates: Rates are determined based on the area where you place your order.

• International Shipping: For international shipping, we partner with an international logistics company. Shipping costs will be calculated based on your location.

2. Processing Time

• Order Handling: Orders can take anywhere from 3-7 business days within India and 12-18 business days for international services.

• Business Days: We operate on weekdays and are closed on Saturdays and Sundays. Our business services support remains open on weekdays.

3. Delivery Time

• Estimated Delivery Time: The estimated delivery time is 5-7 days within India and 12-18 days for international shipping.

• Delays: Delays may occur if the product does not meet our quality standards or due to shipping partner delays.

4. Order Tracking

• Tracking Information: A unique tracking number will be provided to every customer after their purchase. Customers will be able to track their orders through our logistics partner.

• Tracking Methods: Tracking will be done through our shipping partner.

5. Shipping Restrictions

• Restrictions: We do not ship to North Korea. There are no other shipping restrictions.

6. Handling of Shipping Issues

• Lost or Damaged Items: If an item is lost or damaged, the company will be responsible and will replace the product. If the customer prefers a full refund, it will be processed within 10 business days, though some charges may be deducted.

• Incorrect Addresses: If the product is shipped to an incorrect address provided by the customer, the customer will be held responsible. If the mistake is from our logistics partner, we will be held responsible and provide a solution within 5-10 business days.

• Unclaimed Packages: If a package is unclaimed, we will contact the customer. If there is no response, we will attempt another delivery. If the customer is altogether unavailable to receive the product, it will be returned to our premises. If there is no response from the customer within 10 business days, the order will be canceled.

7. Returns and Exchanges

• Return Shipping: Returns will be initiated within 10 business days. Additional costs may apply for return shipping.

• Exchanges: The exchange period is valid for only 5 days after delivery. After that, exchanges will no longer be accepted.

8. Customs and Duties

• International Orders: Customs duties will be applicable according to the laws of the country where the order is placed.

9. Contact Information

• Customer Support: Customer support is available on weekdays from 9:00 AM to 9:00 PM IST, Monday to Friday. We do not operate on weekends.

• Response Time: We aim to respond promptly during business hours. You can contact us through our Instagram page or via email.